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FREQUENTLY ASKED QUESTIONS (FAQ)

SHIPPING

SHIPPING TIME

PARTIAL SHIPMENT

WHAT IF MY ORDERS DON'T ARRIVE?

DO YOU ACCEPT ORDERS PLACED OUTSIDE AUSTRALIA?

HOLIDAYS SHIPPING SCHEDULE

ARE THERE ANY ADDITIONAL FEES INVOLVED IN INTERNATIONAL SHIPPING?

WILL MY ENTIRE ORDER BE SHIPPED IN ONE PACKAGE?

HOW DO I TRACK MY SHIPMENT?

DO YOU SHIP TO PO BOXES AND APO/FPO ADDRESSES?

PAYMENT & ORDER

WHAT PAYMENT METHODS DO YOU ACCEPT?

CAN I CHANGE THE PAYMENT METHOD AFTER PLACING AN ORDER ?

I PLACED AN ORDER, CAN I CANCEL IT?

CAN I CANCEL/CHANGE MY ADDRESS ON ORDERS?

HOW LONG IT TAKES TO RECEIVE MY ORDER?

WHAT SIZE SHOULD I ORDER?

ARE THE DETAILS OF A CUSTOMER SAFE ON JOEYPATCH.COM WEBSITE ?

WHAT IF MY ORDER ARRIVES INCOMPLETE, INCORRECT, DAMAGED OR DEFECTIVE ?

EXCHANGE & RETURNS

WHAT IS JOEYPATCH'S RETURN POLICY?

HOW TO RETURN?

WHAT ITEMS ARE RETURNABLE?

WHAT ITEMS ARE NON-REFUNDABLE?

ARE THERE ANY CHARGES FOR RETURN?

HOW SOON WILL I GET MY REFUND?

WHAT IS JOEYPATCH'S EXCHANGE POLICY?

FREE PRODUCT FAQ

HOW CAN YOU OFFER FREE PRODUCTS ?

WHY DO YOU GIVE YOUR PRODUCTS AWAY FOR FREE?

ARE THERE ANY OTHER RULES AROUND ORDERING YOUR FREE PRODUCTS?

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